Frequently Asked Questions

How do I purchase a machine?

EV steam cleaners can be purchased after a Free Review and only from an authorised representative. Check the @contact page to find your nearest distributor.

What is a Free review?

Once you sign up for a FreeReview, you will benefit from cleaning of a selected element in your home or business completely free of charge. Our authorized representative will come to the address you provided and show you how easily and quickly you can clean without a drop of household chemicals. Do not shy away from asking as many questions as you like. This is your chance to get valuable and interesting cleaning tips from a trained professional.

Who do I contact if I have a problem?

If a problem with the units or their use occurs, contact the distributor that you purchased the unit from, or your local service centre.

What surfaces can I clean with a steam cleaner?

All EV steam cleaners produce pure dry steam with only 3 to 5% humidity. Steam with these parameters provides unlimited cleaning possibilities. Detailed information about the recommended steam level for different materials and surfaces, can be found in the User Guide of each unit.

How often should the machine be serviced?

For in-home use, steam cleaners have to be serviced once every year. When it comes to professional use, depending on the workload, the frequency may vary from 2 to 4 times a year.

I changed my country of residence, can my unit be serviced?

Yes! At the moment, we have authorized distributors and services in more than 40 countries. If we have a representative near you, you can contact them to make an appointment for service.

How do I purchase attachments?

You can purchase attachments and accessories for your steam cleaner from the nearest distributor or authorised service centre.

Where are the machines manufactured?

The production of the EV cleaning systems is based in one of the largest steam cleaner factories in Europe, with more than 40 years of experience, in Albairate, Milan, Italy.

E V International Ltd.

Established in 2013, EV International is a manufacturer of high-quality steam generators. The production is based in one of the largest steam cleaner factories in Europe, in Albairate, Milan, Italy.

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